Upon receiving this form, the staff member investigating the report will contact you within 2 business days, via your preferred method of contact.

We will endeavour to resolve reports in a matter of days, however it may take a few weeks depending on the complexity of the issue. We will attempt to resolve your issue as quickly as possible. Where the issue is more complex and is likely to take more than 28 days, Rural Aid will maintain regular contact with you about the progress of a resolution to your issue.